Information “we” collect

As part of registering for the MyLV “Account” LV= will need to collect a variety of personal information from you directly to help us complete the identification and verification checks. The information that we collect will only be used to set up your “Account” securely so that any of the online services that we provide and the personal information we hold on you is secure and protected at all times. The personal information you provide will not be used for any marketing purposes and we do not sell any of your data to third parties. We will only provide services which are relevant and appropriate to you and should decide to introduce new services at any time we preserve the right to request additional information to allow you access this.

Information “You” provide to us:

In order for us to successfully set up your “Account” we will need you to provide/confirm the following information during the registration process, this may differ depending on whether you decide to complete the postal route or the digital route.

• Full name
• Date of birth
• Your current LV= policy number
• A valid email address
• A valid mobile number
• A digital copy of either your driver’s licence or passport
• A digital copy of a utility statement or bill
• A digital “likeness” photograph

Once you have successfully set up your “Account” we will process your information to provide you with the “Services” that you have requested when accepting our Terms of Use. Without your information, we cannot provide you with the “Services” you have requested or you may be limited in your use of the Services.

Registration

You can register for the My LV= Account (“Account”) using the Liverpool Victoria Financial Services (LVFS) website.

By registering for the Account the details you provide will be passed to Microsoft Azure AD B2C for verification (on behalf of LVFS). If successful, your registration details, including your name, email address and telephone details will be stored securely on the LV= Account system, in accordance with the LVFS privacy policy. You can view the LVFS privacy policy on our website at the following address https://www.lv.com/data-protection.

Your email address or mobile number, if provided, may be used by the “Account” to communicate with you and to forward messages to you in relation to other online services if you choose to register for those services.

Username and password

Your User ID and password will be used to verify your identity and to authenticate information you send. They will be held securely on the “Account” will not be made be shared internally or with 3rd parties.

The Account uses the postal address registered on relevant LVFS systems to send you the “one time access code” which is then used to securely set up the Account. After the “Account” has sent this information, your address is deleted.

De-registration

LVFS reserves the right to deny access to the service where it is considered necessary to protect any access to data under General Data Protection Regulatory guidelines. Where an account has not been accessed in any one period of 18 months LVFS reserve the right to deactivate the Account where it is deemed necessary and where this occurs a completely new Account will have to be set up again.

Login

When registered, you can then login to the Account using your User ID and password to access the online services that are provided.

Security

You must always keep your User ID and password safe and secret. If you forget your password you can change this using the “forgotten password” on Login screen to request a replacement using the email address that you provided when registering. If you lose both your User ID and password, you will need to contact the LV= customer contact team on; Pensions 0800 032 2990 or FGB/ISA 0800 681 6292 who will be able to assist you.

General

These Terms of Use govern the registration for and the use of the LVFS My LV= Account (“Account”) and any of the associated services within the “Account”. You accept all of the terms set out below and if you disagree with these terms, or any part of them, you “must not”:

• Register your interest for the “Account”
• Set up the “Account” or
• Access any of the associated services within the “Account”.

LVFS may revise these Terms and Conditions as services are developed. LVFS may:

• use this internet service for any part of LVFS dealings with you in relation to any of the services you are registered for
• withdraw or add services and features or change the way in which you may access those services without prior notice - although LVFS shall try to give you notice of any changes

LVFS owns and provides the “Account” and the services within the “Account”. Access to the “Account” and any associated “Services” are provided at our discretion and “we” reserve the right to withdraw, amend or update the services without any notice.

It is important that “we” collect and hold accurate personal information about you at all times. If it is felt that this has not been provided accurately “we” reserve the right to prohibit the contract we have or are trying to enter into with you (for example, when setting up the Account” for the first time). In this case, “we” may have to withdraw or cancel the Account and associated services immediately and without warning.

Responsibility

As an “Account” holder you must agree not to misuse the account. You will not commit or encourage a criminal offence, transmit or distribute a virus, Trojan, logic bomb or any other material which could be considered malicious, technologically harmful, in breach of confidence or in any way offensive or obscener, hack in to an aspect of the Services, corrupt data, cause annoyance to other users, infringe upon the rights of other persons propriety rights. Breaching this provision would constitute a criminal offence and your IP address will report any such breach to the relevant online enforcement authorities and disclose your identity.

We will capture your IP Address to help us monitor and enhance your experience when using our websites.

Authorised Use

This is a protected LVFS website. Unauthorised access and unauthorised modification are offences under the Computer Misuse Act 1990; it is unlawful therefore to cause damage to it intentionally or to any LVFS electronic facility or data through the knowing transmission of any program, information, code or command. Unless otherwise specified, the material featured on this site is protected by LVFS Copyright.

Service Access

LVFS will try to ensure that the online service is available 24 hours a day, 7 days a week. If the service is interrupted LVFS will restore it as soon as possible.

However access to the service may be suspended without notice. If the service is disrupted, it remains your responsibility to comply with any statutory time limits regarding the filing of statements and returns.

LVFS reserves the right to deny access to the service where it is considered necessary to protect the revenue, for example, to protect the revenue and/or service integrity.

Liability

LVFS makes every attempt to ensure the accuracy and reliability of the information contained in the publications and services stored, served and accessed by this web service. The information and services contained on this website are provided for general information only and do not constitute any form of advice.

LVFS, its employees and Agents will not be responsible for any loss, however arising, from the use of, or reliance on this information. LVFS will not be liable for any special, incidental, indirect or consequential damages of any kind, including, without limitation, those resulting from loss of use, data or profits, however those damages may arise.

LVFS will not be liable for any disruption or failure to make the system available.